For teams with apps on Google Play and the App Store
Every app review heard. Only the right ones need you.
Heedo collects Google Play and App Store reviews in one inbox and drafts replies in your voice. Refunds, hacked accounts and legal threats come to you, with the reason attached.
We'll email you when Heedo opens. Unsubscribe anytime.
InboxGot me running three times a week.
Reply drafted
Paid for the yearly plan and the app still says Free.
Needs you: missing purchase
GPS adds a bit of distance on city runs.
Reply drafted
Running with my club every evening, love it.
Reply drafted
Reviews pile up in two consoles, and the risky ones look like the rest
Two stores, two consoles
Google Play Console and App Store Connect each have their own review screen. Reviews arrive in both, every day, in every language your app ships in.
The same answer, typed again
Most reviews are praise, a known bug or a common complaint. Each reply still gets written by hand.
Risky reviews hide in plain sight
A 5-star review can say “great app, but I lost my purchase after the update.” A tool that sorts by stars sends it a cheerful thank-you.
When we ran our first prototype on a live app, the oldest unanswered review was 867 days old.
Heedo reads every review and sorts it into two lists
Each new review gets one of four decisions, with the reason written next to it.
Heedo reads every review
New reviews from both stores land in one inbox, whatever the country or language.
It decides what each one needs
No reply, a short thank-you, a full reply drafted in your voice, or a hand-over to a person.
- No reply
- Acknowledge
- Reply
- Escalate
You approve, edit or hand over
Send routine replies one at a time or a whole topic at once. Handle the few that need you.
Needs you
Reviews that should come from a person, sorted by risk, each with its reason. Reply yourself or assign it to a colleague.
Ready to send
Drafted replies grouped by topic. Approve them one by one or all at once, and undo if you change your mind.
Orange means a person is needed.Teal means Heedo has it handled.
Risky reviews always reach a person
Money, account security, personal data, legal threats, abuse and reviews from public figures always go to Needs you. When Heedo isn't sure about a review, it escalates instead of guessing.
- A second check reads every draft before it can be sent. It blocks promises of refunds, admissions of fault and dates for fixes.
- You decide what sends on its own. Start by approving everything, then switch on auto-send one topic at a time once its drafts have proved reliable.
- Every decision comes with its reason, so you can see why a review was escalated or answered.
Try Heedo on your own reviews when it opens.
Replies that sound like your team on a good day
Write your playbook once, in plain text: where users can get help, the statements you have approved, and what you never say. Heedo also picks up habits from replies your team has already sent, such as greeting people by name or how you sign off. Those habits sit in your rulebook, where you can edit or remove them.
Example, for a demo running app
GPS adds almost half a kilometre to my usual 5 km loop since the update.
A generic reply
Thank you for your feedback! We are sorry for the inconvenience. Please contact our support team.
Drafted with your playbook and rulebook
Hi Marta, thanks for flagging the extra distance. Our team is looking into GPS accuracy in version 2.5.0. If you send us the run from Settings > Help, we can check it against your route. Lena from Stride
See what changed after each release
Heedo groups reviews by topic and marks each app version on your rating chart. After an update you can see which complaints are new and which are growing. You can also see how often your team sent a draft without editing it.
Rating and releases
Reviews come first. Support tickets, email and in-app messages will arrive in the same inbox later.
Free for small apps, then priced by review volume
Every plan lets you send as many replies as you need. We'll publish exact prices at launch.
Join the waitlistQuestions about Heedo
Which app stores does Heedo work with?
Heedo works with Google Play and the Apple App Store. Reviews from both stores appear in one inbox, for every country and language your app is published in.
Does Heedo reply to app reviews automatically?
Only when you allow it. Heedo drafts replies and your team approves them. Once the drafts for a topic have proved reliable, you can switch on auto-send for that topic alone. Reviews about money, account security, personal data or legal threats always go to a person.
How does Heedo handle refund requests, hacked accounts and legal threats?
Heedo puts them in the Needs you list with the reason attached and never replies to them on its own. The same applies to personal data requests, abuse, reviews from public figures and any review Heedo is unsure about.
How is Heedo different from review tools that reply by star rating?
Many review tools decide how to reply from the star rating or a keyword. Heedo reads what each review says and shows the reason for every decision. A 5-star review about a lost purchase therefore reaches a person instead of getting a thank-you.
Which languages does Heedo support?
Heedo collects reviews in every language on both stores and drafts each reply in the reviewer's language.
What happens to our data?
[PLACEHOLDER: privacy and data-handling statement. This is an open question in the positioning brief and must be answered before launch]
How much will Heedo cost?
Heedo will have a free tier for small apps and paid plans priced by review volume. No plan caps the number of replies you send. Exact prices will be published at launch.
Will Heedo handle support tickets and email too?
Heedo starts with Google Play and App Store reviews. Support tickets, email and in-app messages are planned for the same inbox.
Every app review heard. Only the right ones need you.
Join the waitlist and we'll email you when Heedo opens.
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